Frequently Asked Questions

Q: What are the shipping costs ?

Please see shipping information . Import duties, taxes, and charges are NOT included in the item’s price or shipping costs shown. These charges, in most cases, would be additional and are the customer's responsibility to pay. European countries will find that the VAT (Value Added Tax) will be included in the shipping cost, but there may be other charges also added depending on which country the package is being shipped to. If you are concerned, check with your country's customs office about these additional charges before purchasing.

If you have any inquiries not listed below, please feel free to send them from contact us.

Our Wallpaper

Yes, we can send you a free sample set. You only have to pay the shipping costs.
For more details, please contact us.

All of our products are made to order. We keep our substrates in stock in order to provide you with the fastest possible service, but our wallpapers are printed only after we receive your order.

Each product is shown on screen as close to its actual color as possible, but colors may look different on your computer screen from the original ones. The texture may look different as well on your screen. In order to confirm the color and texture, please request a FREE sample set (*only shipping charges apply) from contact us.

Ocashi wallpapers are not treated in any specific way to improve their natural levels of resistance to combustion and Ocashi have not tested their wallpapers to meet specific standards.
Pure natural silk and Japanese paper Wa-Shi are not regarded as highly combustible fiber. It will ignite and continue to burn if a flame is applied to it but will generally extinguish itself once that flame source is removed.

Shipping

Please see shipping information.

Import duties, taxes, and charges are NOT included in the item’s price or shipping costs shown. These charges, in most cases, would be additional and are the customer's responsibility to pay. European countries will find that the VAT (Value Added Tax) will be included in the shipping cost, but there may be other charges also added depending on which country the package is being shipped to.

If you are concerned, check with your country's customs office about these additional charges before purchasing.

Once we receive your payment, your order will be shipped out within 5-10 business days.
*Please note that there will be delays in shipping due to Covid-19. We appreciate your patience.
For estimated time required for import from Japan after shipment, please ask DHL in your area.

We will email you a DHL tracking number when we shipWe will email you a DHL tracking number when we ship. You can get tracking updates from the DHL website.