If you have any inquiries not listed below, please feel free to send them from contact us.
When the wallpaper order arrives, please check it over carefully to confirm you have the correct pattern and amount as was indicated on your invoice and that there is no damage. Once the paper is cut or installed we cannot make any adjustments or refunds.
*If you find any defect on the wallpaper
Do not cut or install the wallpaper. Please take photos of the defect and contact us immediately at email@example.com so we can resolve the situation. Once the wallpaper is cut or installed, it means you accept our product, and no claims of any kind will be accepted.
Each order will contain a specification sheet which will show how and where to match the pattern and explain any other helpful notations that are included on the paper.
Ocashi's wallpapers are provided untrimmed. This means that when you unroll the wallpaper, you will see that there is a blank area on the left and right sides of the wallpaper. This is called "the selvage edge". This will need to be trimmed off prior to installing the wallpaper.
Your selvage edges are marked with “trim join marks” at the top and bottom of the wallpaper. After trimming, the finished width of our wallpaper is 35”.
As with any paint or wallpapering project, be sure your walls are properly prepared. The walls should be clean, free of any dirt or grease and have a smooth finish.
・Dust and then wash down the walls and moldings.
・If the walls have a rough or pebbly surface, a wall paper liner is usually recommended.
・Remove all protruding objects such as switch plates and hooks. It is usually best to remove any existing wallpaper previously covering the area and remove any residue left from the removal.
・Fill any cracks, holes or damages with the proper wall filler, and then sand those areas smooth.
Your wallpaper installer should determine the best method and paste to use depending on the type and conditions of the walls where it is to be applied to and the type of substrate of the paper being used.
*If any of the paste accidentally gets on the pattern side of the wallpaper
Remove the paste as soon as possible while it is still wet, and use a damp cloth or sponge to gently blot up the excess. Do not scrape or use an abrasive action as this may damage the wallpaper.
Depending on the wall or wallpaper condition, there can be some stretching and shrinking of the paper during the installation process. Be sure to use the correct adhesive, and look back often before the paste is dry, to check if you need to adjust the panel for any repositioning.